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  1. Home
  2. Solutions
  3. CRM for Healthcare
AI-powered for Healthcare

Manage patient relationships and referral networks

Track patient outreach, manage referral networks, automate appointment reminders, and grow your practice from one platform.

AI Agent Spotlight
AI monitors patient engagement patterns
The Customer Success Agent detects patients with declining engagement, flags accounts that may need follow-up, and creates proactive outreach tasks. Stay connected with your patient community.
Start your 14-day trialView pricing

Sound familiar?

These are the problems we hear from teams like yours every day. Laureo was built to solve them.

1

Patient contact information scattered across scheduling systems, EHR, and email

2

Referral relationships are critical but tracked informally or not at all

3

Post-visit follow-ups depend on staff remembering to call or email

4

No easy way to send health education campaigns to segmented patient populations

5

Enterprise health CRMs are built for hospital systems, not private practices

What you can do with Laureo

Real workflows for Healthcare, built into Laureo.

Patient outreach campaigns

Send appointment reminders, wellness newsletters, and seasonal health tips to segmented patient lists.

email

Referral network management

Track referring physicians, specialists, and community partners. Monitor which referral sources generate the most patients.

crm

New patient onboarding

Automate welcome emails, intake form reminders, and first-visit prep instructions for new patients.

automation·email

Appointment follow-up automation

Workflows send post-visit satisfaction surveys and follow-up care reminders automatically.

automation·support

Patient inquiry tracking

Use the ticket inbox to track patient inquiries and support requests with SLA timers and priority levels.

support

Community health campaigns

Run educational email campaigns about preventive care, screening reminders, and health awareness months.

email

A pipeline that speaks Healthcare

Laureo adapts its labels to your world, so the board reads the way your team already talks.

casepatientpractice
Qualified
2 deals · $12
Annual Wellness Visit
JJohnsonScheduled
Proposal
2 deals · $12
Dr. Patel Referral Network
12 referrals/mo
Drop to advance
Won
1 deal · $0
Follow-up Care
CChenPost-visit
Annual Wellness Visit
JJohnsonScheduled
AI suggests
Follow up with the buyer on Tuesday
Proposal
2 deals · $12
Drop to advance
Annual Wellness Visit
JJohnsonScheduled
Proposal
2 deals · $12
Drop to advance
Annual Wellness Visit
JJohnsonScheduled

Speaks your language

Deal
case
Contact
patient
Company
practice
Pipeline
referral pipeline
Invoice
billing statement

Built for the way you work

Not every team needs every feature. Here is what matters most for your workflow.

Patient contact management

Store patient contact information, communication preferences, and visit history in one searchable database. Custom fields capture anything specific to your practice.

Referral network tracking

Maintain profiles for referring physicians, specialists, and community organizations. Track referral volume and conversion to measure partnership value.

Appointment follow-up automation

Workflows send post-visit surveys, follow-up care reminders, and no-show re-engagement emails. Reduce manual outreach while improving patient communication.

Health outreach campaigns

Send wellness newsletters, screening reminders, and seasonal health tips to segmented patient lists. Track engagement with opens and clicks.

Patient inquiry inbox

Route patient questions and appointment requests to a shared inbox with priority levels, SLA timers, and internal notes for the care team.

Operational pipelines

Track operational initiatives (new service lines, facility expansion, partnership development) on visual pipeline boards with custom stages.

How it works

From setup to results in 5 straightforward steps.

1

Import your patient database

Upload patient contact data and referral source information. Tag contacts by patient type, referral source, and communication preference.

2

Set up referral tracking

Create profiles for referring physicians and partners. Track referral volume and monitor which sources generate the most new patients.

3

Automate follow-ups

Build workflows for post-visit surveys, appointment reminders, and no-show re-engagement. Set timing and conditions for each automation.

4

Launch outreach campaigns

Send health education emails, screening reminders, and seasonal tips to segmented patient lists. Measure engagement per campaign.

5

Monitor practice growth

Dashboards show new patient volume, referral trends, campaign engagement, and operational pipeline progress. Identify growth opportunities.

AI agents that work for you

Six built-in scheduled agents run on their own cadence, surface insights, and create tasks. You approve, they execute.

Customer Success Agent - Highlighted for Healthcare

AI monitors patient engagement patterns

The Customer Success Agent detects patients with declining engagement, flags accounts that may need follow-up, and creates proactive outreach tasks. Stay connected with your patient community.

Sales Pipeline Agent · Pipeline review and deal coaching
Every morning
Outreach Agent · Follow-up and re-engagement
Every morning
Data Steward · Data quality and deduplication
Weekly, on Mondays
AR & Quote Chaser · Overdue invoices and expiring quotes
Every weekday
Customer Success Agent · Renewals and churn watch
Every morning
Inbox Reviewer · Two-option reply drafting on inbound email
When email arrives

Integrations that matter for Healthcare

Connect the tools you already use. No code required.

Google Workspace

Gmail sync logs communications. Calendar shows appointments and referral meetings.

Microsoft 365

Outlook sync for practices on the Microsoft stack.

Healthcare vs Salesforce

The problem

Salesforce Health Cloud is designed for large hospital systems, with the configuration and ongoing maintenance that implies (its ecosystem is built around certified admins and consulting partners). It is heavy for a private practice or small group.

The Laureo advantage

Laureo provides contact management, pipeline tracking, email campaigns, and automation in one plan. Custom fields and stages adapt to your workflows without consultants.

Your data, protected by default

Your data is encrypted in transit and at rest, walled off from every other customer, and never used to train AI models. On every plan.

Encrypted end to end

Your data is encrypted in transit and at rest, on every plan.

Your data stays yours

Every account is walled off from every other customer. No one else can see your records.

Never trains AI

Nothing you store in Laureo is ever used to train AI models.

A record of every change

See who accessed or changed a record, and when.

Dive deeper into Laureo

CRM FeaturesEmailAutomationAnalyticsSupportCompare CRMs

CRM for Healthcare FAQ

Quick answers to the questions we hear most.

No. Laureo is a relationship management platform, not a clinical system. It handles patient outreach, referral tracking, and operational pipelines alongside your existing EHR.
Yes. Use email automations or the Twilio integration for SMS reminders. Workflows trigger based on custom date fields (appointment date, follow-up date).
Create contact records for referring physicians and tag them as referral sources. Track how many patients each source refers and which referrals convert.
Yes. Use tags and custom fields to segment by any criteria. Build email campaigns targeting specific patient populations with personalized content.
Yes. Use tags or custom fields to associate patients with locations. Filter views, reports, and campaigns by location.
Yes. Laureo is built to run without a dedicated admin, and automations handle patient follow-ups and referral tracking without requiring additional staff.

Continue exploring

Compare Laureo to alternatives and explore features relevant to Healthcare.

  • ComparisonLaureo vs Salesforce·See how Laureo compares to Salesforce on features, pricing, and usability.
  • FeatureCRM Features·Explore Laureo's crm features in detail.
  • FeatureEmail & Campaigns·Explore Laureo's email & campaigns in detail.

Start growing your practice today

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