A better alternative than Pipedrive
Pipedrive nails the kanban pipeline and recently added post-sale project delivery, but it still sends tickets, customer support, surveys, and billing to other vendors. Laureo keeps the whole customer relationship in one plan: the same kanban plus a service inbox, surveys, invoicing, team chat, and five built-in agents.
Is Laureo a good Pipedrive alternative?
Laureo is a strong Pipedrive alternative if you want the pipeline and everything after it. Pipedrive nails the kanban board and now handles post-sale projects, but support tickets, a customer knowledge base, surveys, and invoicing still route out to other vendors. Laureo keeps the same visual pipeline plus a service inbox, surveys, quotes, invoicing, team chat, and 5 built-in agents on one plan.
Laureo vs Pipedrive, in short
The whole relationship vs the deal plus project tracking
LaureoPipeline plus a service inbox, customer knowledge base, surveys, invoicing and payments, campaigns, and team chat in one plan.PipedriveThe deal pipeline now plus post-sale project delivery, but customer service, surveys, and billing still route to other tools.Agents that act vs an assistant still rolling out
LaureoFive agents run daily and create tasks on their own, with a co-pilot working real records through an approval queue.PipedriveAn AI assistant that surfaces risk and drafts the next action; autonomous action is still being rolled out, with the rep triggering most steps today.One plan vs per-seat add-ons
LaureoA per-workspace plan with everything already included.PipedrivePer-seat pricing, with campaigns, calling, and lead tools billed on top.Native apps where Pipedrive leads
LaureoAn installable web app that works offline, no app-store build.PipedriveMature iOS and Android apps with a business card scanner.
What you actually pay
One Laureo plan covers the whole stack. Here is how the entry price lines up against Pipedrive.
Pro, billed annually ($99.99 month-to-month)
One plan covers the same pipeline plus the tickets, surveys, quotes, invoicing, team chat, and five built-in agents you would otherwise buy from other vendors.
The $14 Lite tier has no two-way email sync, automation, or sequences. Most teams run Premium at $59/seat/mo, with campaigns, calling, and lead generation billed on top as add-ons.
Competitor pricing as of the verified date above. Check their site for current rates.
What is included, side by side
A check means it is on the plan. “Add-on” means it costs extra or lives on a higher tier. A line means it is not available.
| Feature | Laureo | Pipedrive |
|---|---|---|
| AI agents that run on a scheduleLaureo ships five built-in agents that act on their own, plus a co-pilot that works real records through an approval queue and a builder for your own agents on Business and Ultra; Pipedrive is rolling out an agentic assistant but today it largely surfaces risk and drafts the next action for the rep to trigger | Included | Not available |
| AI included, no separate add-on | Included | Included |
| Predictable AI pricing (generous monthly budget)Pipedrive folds its AI Sales Assistant into the seat price, so both are predictable | Included | Included |
| Contact and pipeline management | Included | Included |
| Visual pipeline kanban | Included | Included |
| Multiple pipelines | Included | Included |
| Two-way email sync (Gmail and Outlook)Pipedrive needs the Growth tier or higher for full two-way sync | Included | Included |
| Workflow automation on the base planPipedrive caps automations by tier and starts them at Growth | Included | Add-onAvailable as an add-on |
| Broadcast email campaigns (A/B and segmentation)Pipedrive Campaigns is a paid add-on priced by contact volume | Included | Add-onAvailable as an add-on |
| Outbound email sequencesLaureo runs sequences on its campaign follow-up engine; Pipedrive starts sequences at the Growth tier | Included | Included |
| Support ticketsPipedrive sends you to Zendesk or Freshdesk | Included | Not available |
| Customer service inbox with SLAs and macrosLaureo ships a three-pane Service inbox with per-priority SLA targets and macros; reply-drafting agent-assist is on the Ultra plan, and the AI Customer Support Agent add-on answers only from your verified articles. Pipedrive routes customer service to Zendesk or Freshdesk | Included | Not available |
| Knowledge base for your customers | Included | Not available |
| Surveys (NPS and CSAT)Pipedrive expects a separate survey tool | Included | Not available |
| Quotes and proposalsPipedrive Smart Docs, bundled only from the Premium tier | Included | Add-onAvailable as an add-on |
| Invoicing and paymentsPipedrive routes invoicing out to QuickBooks, Xero, or Stripe | Included | Not available |
| Public booking pages and schedulerPipedrive Scheduler starts on Growth and cannot take payment at booking | Included | Add-onAvailable as an add-on |
| Lead capture and formsPipedrive LeadBooster, a paid add-on | Included | Add-onAvailable as an add-on |
| Multi-currency billingLaureo quotes and invoices in 48 currencies | Included | Not available |
| Built-in team chat and Deal RoomsPipedrive expects you to use Slack or Teams separately | Included | Not available |
| Contact enrichmentComing soon on Laureo, with the data provided for you on every plan; Pipedrive enriches via Smart Data on higher tiers | SoonComing soon | Included |
| Public API and outbound webhooks | Included | Included |
| Phone, SMS, and WhatsAppPipedrive calling is a metered add-on and it now has a native WhatsApp integration in open beta on Growth and up; on Laureo, phone, SMS, and WhatsApp come through the Phone and SMS add-on, which is coming soon | SoonComing soon | Add-onAvailable as an add-on |
| Post-sale project deliveryBoth run delivery after the close: Laureo turns a won deal into a linked delivery board with list, board, calendar, and timeline views, milestones, dependencies, templates, and on Business and Ultra a budget tracked against hours and a client status page; Pipedrive Projects is a deeper standalone module with sprint-style Gantt planning | Included | Included |
| Native mobile app (iOS and Android)Pipedrive ships native apps with a business card scanner; Laureo is an installable web app that works offline | Not available | Included |
| Large third-party app marketplacePipedrive lists 500+ apps; Laureo connects Google Workspace, Microsoft 365, and Stripe, with a public API and webhooks | Add-onAvailable as an add-on | Included |
Why teams move from Pipedrive to Laureo
- The kanban, plus the whole customer relationshipSame drag-and-drop pipeline, then tickets, surveys, campaigns, quotes, invoicing, and booking on top. Pipedrive added post-sale project delivery, but customer service, surveys, and billing still route to other tools.
- Support that lives in the same appA three-pane Service inbox with per-priority SLA targets and macros, a public branded Help Center, and agent-assist that drafts replies for approval with a signed resolution log. Agent-assist is on the Ultra plan, and the AI Customer Support Agent add-on answers only from your verified articles and hands off to a human. Pipedrive Projects manages tasks and Gantt timelines, not customer service.
- Five agents that act on their ownFive built-in agents flag deals that have gone quiet, clean duplicates, chase overdue invoices, draft your inbox replies, and write your morning brief daily, with a co-pilot that works real records through an approval queue and a builder for your own agents on Business and Ultra. Pipedrive is still rolling out autonomous action; today its assistant largely surfaces risk and drafts the next step.
- Almost nothing to logEmail and calendar sync both ways and meeting notes attach themselves. Pipedrive gates that automation behind higher tiers.
- Predictable pricing as you growA per-workspace plan holds steady as seats grow. Five Pipedrive Premium seats start at $295/mo before campaigns, calling, and outside billing tools.
- Automation without the ceilingTriggers, branching, and round-robin assignment on every plan. Pipedrive caps automations by tier and starts them at Growth.
- Bills in any currencyQuotes and invoices in 48 currencies with per-record overrides. Pipedrive routes billing out to a separate tool.
Pipedrive's AI, and Laureo's agent roster
Pipedrive's AI assistant surfaces at-risk deals, drafts emails, and suggests the next action; it is rolling out an agentic experience that takes action as needed, but today it largely surfaces risk and drafts steps for the rep to trigger. Laureo runs five built-in agents that create tasks and clean data without being prompted, plus a co-pilot that works real records through an approval queue and a builder for your own agents on Business and Ultra.
Laureo runs named agents instead. They work in the background, come with every paid plan, and share one monthly usage budget with no per-conversation fees.
- Deal Follow-Up flags deals that have gone quiet and drafts the next follow-up.
- Record Hygiene cleans duplicates and fills missing fields.
- Collections Chaser chases overdue invoices and expiring quotes.
- Inbox Assistant drafts a reply to every inbound email worth one.
- Daily Brief reads pipeline, tasks and goals and writes your morning brief.
Every record is isolated to your workspace, there is a full history of who changed what, files are scanned for viruses before they are stored, the AI never trains on or keeps your data, and the platform is independently security tested and verified.
Related Resources
- Migration GuideMigrate from PipedriveA step-by-step guide to move your data over in minutes.
- ComparisonBrowse every CRM comparisonSee how Laureo stacks up against the other CRMs you are weighing.
- ComparisonPart of the CRM Buyers GuideHow to choose a CRM in 2026: what to look for, pricing models, and the field.
- PricingEvery plan, what is included, and the monthly AI budget.
- BlogHow Much Does a CRM Cost? 2026 Pricing GuideMost small teams should budget $30-80 per user per month for CRM in 2026. Here is how the four pricing models, hidden add-ons, and AI billing shapes change that number.
Laureo vs Pipedrive FAQs
Common questions about choosing between Laureo and Pipedrive
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