A better alternative than Lightfield
Lightfield builds your CRM from your inbox, and that part is genuinely good, but it stops at the sales core: no quoting, invoicing, support, surveys, or broadcast marketing. Laureo captures activity the same way and is an all-in-one platform for your whole sales process and operations, with pipeline, marketing, support, billing, scheduling, and six AI agents (Ticket Triage on Ultra) in one plan.
Laureo vs Lightfield, in short
Sales core vs the whole business
LaureoPipeline plus tickets, knowledge base, quotes, invoicing, payments, surveys, and marketing in one plan.LightfieldGreat auto-capture sales CRM, but nothing for support, billing, surveys, or marketing.Per workspace vs per seat
LaureoUsers are included, so a small team starts low.Lightfield$89 a seat from user one, so five people pay $445 a month before other tools.Six agents vs a chatbox
LaureoSix named agents start on their own when the work shows up; five of them ask before they change anything, and Ticket Triage sorts new tickets on Ultra.LightfieldYou build and prompt agents one at a time yourself.Everything in vs gated by tier
LaureoCustom objects, sequences, and scoring on every paid plan.LightfieldCustom objects on the $249 Pro tier, sequences only on a custom Growth quote.
What you actually pay
One Laureo plan covers the whole stack. Here is how the entry price lines up against Lightfield.
Pro, billed annually ($99.99 month-to-month)
One platform for your whole sales process and operations: pipeline plus quoting, invoicing, payments, tickets, broadcast marketing, scheduling, surveys, team chat, and six AI agents (Ticket Triage on Ultra), priced per workspace instead of per seat.
Billed per seat from user one. Startup caps at 30,000 records and 1,000 workflow events a month; Pro is $249/user/mo for 100,000 records and 20,000 events; sequences only unlock on the custom Growth tier.
Competitor pricing as of the verified date above. Check their site for current rates.
What is included, side by side
A check means it is on the plan. “Add-on” means it costs extra or lives on a higher tier. A line means it is not available.
| Feature | Laureo | Lightfield |
|---|---|---|
| Built-in AI agents that start on their ownLaureo ships six built-in agents that start on their own when the work shows up, five of which propose changes to real records for your approval while Ticket Triage sorts new tickets on Ultra, plus a builder for your own agents on Business and Ultra; on Lightfield you build agents from prompts and direct them | Included | Included |
| AI included, no separate add-on | Included | Included |
| Predictable AI pricing (included AI credits, no per-action fees)Both include a monthly AI allowance: Laureo as monthly AI credits on every plan, Lightfield as AI queries on every tier, with automated actions capped at 1,000 a month on Startup and 20,000 on Pro | Included | Included |
| Auto-capture from email and calendarLightfield captures inbound and outbound; Laureo auto-logs outbound, and inbound mail surfaces in the contact context pane | Included | Included |
| Contact and company management | Included | Included |
| Pipeline management | Included | Included |
| Two-way email sync (Gmail and Outlook) | Included | Included |
| Native meeting recorder and transcriptionLightfield records and transcribes calls natively; Laureo pulls meeting notes through connected Google Meet and Zoom | Add-onAvailable as an add-on | Included |
| Outbound email sequencesLaureo runs sequences on its campaign follow-up engine on every plan; Lightfield gates automated sequence delivery to its custom-quoted Growth tier | Included | Add-onAvailable as an add-on |
| Dedicated cold outbound engine (own mailboxes, managed ramp, enforced caps)Laureo Ultra ships a dedicated cold-outbound engine with its own mailboxes, a managed ramp, per-mailbox pacing and enforced send caps, and replies land in your normal inbox under a Cold filter; Lightfield runs outbound sequences from your connected inbox but has no dedicated cold-sending infrastructure or managed ramp | Add-onAvailable as an add-on | Not available |
| Broadcast email campaigns (A/B and segmentation)Lightfield does outbound sales sequences only, not broadcast marketing campaigns | Included | Not available |
| Workflow automationLightfield meters workflow events, 1,000 a month on Startup and 20,000 on Pro | Included | Included |
| Support tickets with SLALightfield ingests tickets as a data source but does not ship a ticket system | Included | Not available |
| Knowledge base for your customers | Included | Not available |
| Quotes and CPQ | Included | Not available |
| Invoicing and payments | Included | Not available |
| Multi-currency billingLaureo quotes and invoices in 48 currencies | Included | Not available |
| Booking pages and schedulerLightfield has no booking links or round-robin scheduling | Included | Not available |
| Surveys (NPS and CSAT) | Included | Not available |
| Contact enrichmentLaureo includes contact enrichment and provides the data on every plan; Lightfield enriches and updates records automatically | Included | Included |
| Public API and outbound webhooksBoth expose a public API; Lightfield also runs an MCP server in beta | Included | Included |
| Built-in team chat and Deal RoomsLightfield has no internal direct messages or channels | Included | Not available |
| Custom objects on every paid planLightfield gates custom objects and advanced permissions to its $249/user Pro tier | Included | Add-onAvailable as an add-on |
| No hard cap on recordsLightfield caps records at 30,000 on Startup and 100,000 on Pro | Included | Not available |
| Phone, SMS, and WhatsAppLightfield does not ship calling or messaging; on Laureo, phone and SMS are a paid add-on | Add-onAvailable as an add-on | Not available |
| SOC 2 Type II and HIPAA supportLightfield holds a SOC 2 Type II report, with HIPAA-ready support from the Pro tier up; Laureo keeps your data isolated and protected, without those formal reports today | Not available | Included |
Why teams move from Lightfield to Laureo
- Auto-logging, plus the restYou get the same hands-off email and calendar capture, plus quoting, invoicing, payments, support, surveys, scheduling, and broadcast marketing that Lightfield leaves to other tools.
- Six agents, not a chatboxSix named agents route new form leads, follow up on quiet deals and opened quotes, catch duplicate companies, turn contact emails into CRM work, and sort new support tickets, starting on their own when the work shows up. On Lightfield you build and prompt agents yourself.
- One platform, not a stackOne platform for your whole sales process and operations: pipeline, broadcast marketing, sequences, tickets, knowledge base, quotes, invoices, scheduling, surveys, and team chat in one subscription. On Lightfield each is a separate vendor.
- Per workspace, not per seatUsers are included in the plan. Lightfield charges $89 a seat from user one, so five people pay $445 a month before any other tools.
- Cold outreach with its own infrastructureLaureo Ultra runs cold outbound on dedicated mailboxes with a managed ramp, per-mailbox pacing, and enforced caps, and replies surface in your normal inbox under a Cold filter. Lightfield sends sequences from your connected inbox with no separate cold infrastructure or ramp.
- AI credits on every planMonthly AI credits are included on every plan, with Extra AI Credits packs when a month needs more. Lightfield includes AI queries on every tier and caps automated actions at 1,000 a month on Startup and 20,000 on Pro.
- Nothing gated behind a tier jumpCustom objects, roles, sequences, and account scoring are on every paid Laureo plan. Lightfield gates custom objects to the $249 Pro tier and sequences to a custom Growth quote.
Lightfield's AI, and Laureo's agent roster
On Lightfield you build agents from prompts and direct them to prospect, run follow-ups, and update records, versus Laureo's six named agents that start on their own when the work shows up, five of which ask before they change anything while Ticket Triage sorts new tickets on Ultra.
Laureo runs named agents instead. They work in the background and share one pool of monthly AI credits with no per-conversation fees. The five on the Agents page ask before they change anything and come with every paid plan; Ticket Triage comes with Ultra.
- Lead Router reads each new form lead, drafts a first reply and proposes an owner and a follow-up task.
- Deal Follow-Up flags deals that have gone quiet and drafts the next follow-up.
- Duplicate Guard checks each new company for a duplicate and proposes the merge.
- Quote Follow-Up drafts a follow-up when a client opens a quote without accepting it.
- Inbox Clerk turns email from your contacts into CRM work, such as a task, a ticket or a deal link.
- Ticket Triage sorts each new customer ticket and finds the matching help article, on the Ultra plan.
Every record is isolated to your workspace, there is a full history of who changed what, files are scanned for viruses before they are stored, the AI never trains on or keeps your data, and the platform is independently security tested and verified.
Related Resources
- ComparisonBrowse every CRM comparisonSee how Laureo stacks up against the other CRMs you are weighing.
- ComparisonPart of the CRM Buyers GuideHow to choose a CRM in 2026: what to look for, pricing models, and the field.
- PricingEvery plan, what is included, and the monthly AI credits.
- BlogHow Much Does a CRM Cost? 2026 Pricing GuideMost small teams should budget $30-80 per user per month for CRM in 2026. Here is how the four pricing models, hidden add-ons, and AI billing shapes change that number.
Laureo vs Lightfield FAQs
Common questions about choosing between Laureo and Lightfield
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