EngageBay is cheap and bundles marketing, sales, and support in one suite. But its AI is a set of buttons you click, and reporting, single sign-on, and role management all wait for the Pro tier. Laureo runs the same bundle with six working AI agents and full quote-to-cash on every plan.
One Laureo plan covers the whole stack. Here is how the entry price lines up against EngageBay.
Pro, billed annually ($99.99 month-to-month)
One platform runs your whole sales process and operations: pipeline, campaigns, support tickets, quotes, invoicing, booking, team chat, and six AI agents on a single plan.
Basic is billed annually ($14.99 month to month) and caps you at 500 contacts. Marketing automation and A/B testing need Growth at $59.79/user; single sign-on, role management, and custom reporting need Pro at $110.39/user.
Competitor pricing as of the verified date above. Check their site for current rates.
A check means it is on the plan. “Add-on” means it costs extra or lives on a higher tier. A line means it is not available.
| Feature | Laureo | EngageBay |
|---|---|---|
| AI agents that run on a scheduleLaureo ships six named agents that act on their own; EngageBay has a chat assistant, a content writer, and lead scoring you trigger | Included | Not available |
| AI included, no separate add-onEngageBay bundles its AI features on every paid tier | Included | Included |
| Predictable AI pricing (monthly budget, no per-action fee) | Included | Included |
| Built-in team chat and Deal RoomsEngageBay has record mentions and notes, not a chat workspace or internal chat on a deal | Included | Not available |
| Contact management | Included | Included |
| Pipeline management | Included | Included |
| Two-way email sync (Gmail and Outlook) | Included | Included |
| Email campaigns and sequencesEngageBay Marketing Bay is strong here, with 1,000+ templates | Included | Included |
| A/B email testing and segmentationEngageBay A/B testing starts on the Growth tier | Included | Add-onAvailable as an add-on |
| Workflow automation with no plan capEngageBay limits automation on Free and Basic; the real engine starts on Growth | Included | Add-onAvailable as an add-on |
| Support tickets and knowledge baseEngageBay Service Bay includes a free helpdesk | Included | Included |
| AI that drafts support replies and an answer-bot grounded in your KBLaureo (Ultra) drafts ticket replies for human approval with a signed resolution log, plus a public Help Center and an answer-bot that only answers from verified KB articles and hands off to a person when unsure. EngageBay Service Bay has a basic support chatbot you configure | Included | Add-onAvailable as an add-on |
| Surveys (NPS and CSAT) | Included | Included |
| Native invoicingEngageBay creates invoices from a deal, supports recurring invoices, and sends them by email or PDF; Stripe, QuickBooks, or Xero handle the accounting side | Included | Included |
| Product catalogEngageBay lets you save products and services and add them to invoices | Included | Included |
| Customer paymentsEngageBay collects payments through a connected Stripe account | Included | Add-onAvailable as an add-on |
| Public booking pages and scheduler | Included | Included |
| Multi-currency billingLaureo quotes and invoices in 48 currencies | Included | Not available |
| Contact enrichmentIncluded on every Laureo plan; EngageBay points to a ZoomInfo integration | Included | Not available |
| Custom report builderEngageBay custom dashboards and reporting are gated to Pro at $110.39/user | Included | Add-onAvailable as an add-on |
| Access controls on every paid planEngageBay puts single sign-on and role management on Pro at $110.39/user | Included | Add-onAvailable as an add-on |
| Public API and outbound webhooks | Included | Included |
| Phone, SMS, and WhatsAppPhone and SMS are a paid add-on on Laureo; EngageBay integrates JustCall, Aircall, Twilio, or similar | Add-onAvailable as an add-on | Add-onAvailable as an add-on |
| Native mobile app (iOS and Android)EngageBay ships native apps on both stores; Laureo is an installable web app that works offline | Not available | Included |
EngageBay bundles AI features you trigger (a content writer, lead and deal scoring, sentiment analysis, and a support chatbot) at no separate fee, but they are point tools, not agents. Laureo runs six built-in scheduled agents plus a co-pilot that acts on real records through an approval queue, and on support its AI drafts replies for approval and runs an answer-bot grounded only in verified KB articles. Both include AI without a per-action or per-conversation surcharge; Laureo meters AI against a monthly budget rather than charging per outcome.
Laureo runs six named agents instead. They work in the background, come with every plan, and share one monthly usage budget with no per-conversation fees.
Every record is isolated to your workspace, there is a full history of who changed what, files are scanned for viruses before they are stored, the AI never trains on or keeps your data, and the platform is independently security tested and verified.
Common questions about choosing between Laureo and EngageBay
Move your EngageBay data over, switch on your AI agents, and watch the busywork disappear.
14-day trial for $2.99, credited to your first month. Cancel any plan at any time before the end of your billing cycle, no contract fees, no 30-day notice, no penalties.