On Dynamics, email marketing, tickets, and booking are each a separate license, and most rollouts hire a partner to set it up. Laureo runs the same stack in one plan, with six AI agents and no Microsoft license to buy.
One Laureo plan covers the whole stack. Here is how the entry price lines up against Microsoft Dynamics 365 Sales.
Pro, billed annually ($99.99 month-to-month)
One plan replaces the CRM, email campaigns, sequences, support tickets, knowledge base, booking pages, quotes, invoicing, team chat, and six AI agents.
Annual billing only. Enterprise is $105 and Premium is $150, where the Sales agents run on 1,000 Copilot credits per seat before pay-as-you-go overage. Email marketing, tickets, and booking are each a separate license, and most rollouts need a partner project starting in the tens of thousands.
Competitor pricing as of the verified date above. Check their site for current rates.
A check means it is on the plan. “Add-on” means it costs extra or lives on a higher tier. A line means it is not available.
| Feature | Laureo | Microsoft Dynamics 365 Sales |
|---|---|---|
| AI agents that run on a scheduleLaureo ships six built-in scheduled agents that act on their own; Dynamics runs its 2026 Wave 1 Sales agents (Qualification, Close, Research) on Copilot Credits metered per trigger | Included | Add-onAvailable as an add-on |
| AI included, no separate add-onDynamics retired the standalone Copilot for Sales SKU and now bundles baseline Copilot into the Sales license, but its Sales agents still draw on Copilot Credits that meter past the included pool | Included | Add-onAvailable as an add-on |
| Predictable AI pricing on a monthly budgetLaureo includes a monthly AI budget with no per-action fees, and you can bring your own model key to run AI on your own account; Premium pools 1,000 Copilot Credits per seat, charges 25 credits ($0.25) per autonomous agent trigger, then moves to pay-as-you-go or a $2,850-a-year prepaid commitment | Included | Not available |
| Contact and account management | Included | Included |
| Pipeline management | Included | Included |
| Two-way Outlook syncOutlook is the gold standard on Dynamics | Included | Included |
| Two-way Gmail syncDynamics has no first-party Gmail; Google Workspace teams pay a third-party tool roughly $20 to $40 per seat | Included | Add-onAvailable as an add-on |
| Follow-up sequencesLaureo runs sequences on its campaign follow-up engine; Dynamics ships Sales sequences on Enterprise and up | Included | Included |
| Broadcast email campaigns (A/B and segmentation)Dynamics needs Customer Insights Journeys, a separate license priced by contact count | Included | Add-onAvailable as an add-on |
| Workflow automationPower Automate, with premium connectors billed per user | Included | Included |
| Support ticketsLaureo runs a three-pane Service inbox (queue, thread, customer context) with per-priority SLA targets and saved-reply macros in the plan; Dynamics needs the Customer Service license, about $50 to $95 per user | Included | Add-onAvailable as an add-on |
| Knowledge base and public Help CenterLaureo ships a branded public Help Center alongside the support inbox; on Dynamics the knowledge base is bundled with the Customer Service license | Included | Add-onAvailable as an add-on |
| AI support agent grounded in your knowledge baseOn Laureo Ultra, an answer-bot replies only from your verified Help Center articles and hands off to a person when it is unsure, while agent-assist drafts replies for human approval with a resolution log; Dynamics support AI requires the separate Customer Service license plus Copilot Credits | Included | Add-onAvailable as an add-on |
| Public booking pages and schedulerMicrosoft Bookings, a separate Microsoft 365 license | Included | Add-onAvailable as an add-on |
| Quotes and invoicing | Included | Included |
| Payment collection built inDynamics uses a third-party payment connector | Included | Add-onAvailable as an add-on |
| Surveys (NPS and CSAT)Customer Voice, included on Enterprise tiers | Included | Add-onAvailable as an add-on |
| Multi-currency billingLaureo quotes and invoices in 48 currencies with per-record overrides | Included | Included |
| Built-in team chat and Deal RoomsLaureo has native in-app chat plus internal chat on each deal; Dynamics points you to a separate Microsoft Teams subscription | Included | Add-onAvailable as an add-on |
| Public API and outbound webhooksBoth expose a REST API; Dynamics adds custom connectors through the Power Platform | Included | Included |
| Self-serve setup, no partner projectDynamics is usually deployed through a partner over three to twelve months | Included | Not available |
| Phone, SMS, and WhatsAppOn Dynamics they need Customer Service or a separate voice channel; on Laureo, phone and SMS are a paid add-on | Add-onAvailable as an add-on | Add-onAvailable as an add-on |
| Native mobile app (iOS and Android)Dynamics ships native iOS and Android apps with a business-card scanner; Laureo is an installable web app that works offline | Not available | Included |
| Conversation intelligence on callsDynamics transcribes calls with sentiment and talk-time analysis; Laureo handles meeting transcripts only | Not available | Included |
Dynamics ships real Sales agents in its 2026 Release Wave 1 (Sales Qualification, Sales Close, and Sales Research), but they run on Copilot Credits: 1,000 pooled per Premium seat, 25 credits ($0.25) per autonomous trigger before pay-as-you-go overage, metered from the start. Laureo runs six built-in scheduled agents on a monthly AI budget that is included up front with no per-action fees, so costs stay predictable, and you can bring your own model key to run AI on your own account.
Laureo runs six named agents instead. They work in the background, come with every plan, and share one monthly usage budget with no per-conversation fees.
Every record is isolated to your workspace, there is a full history of who changed what, files are scanned for viruses before they are stored, the AI never trains on or keeps your data, and the platform is independently security tested and verified.
Common questions about choosing between Laureo and Microsoft Dynamics 365 Sales
Move your Microsoft Dynamics 365 Sales data over, switch on your AI agents, and watch the busywork disappear.
14-day trial for $2.99, credited to your first month. Cancel any plan at any time before the end of your billing cycle, no contract fees, no 30-day notice, no penalties.