Skip to main content
Skip to main content
LaureoLaureo
Product
Why Laureo
Solutions
Pricing
Resources
Contact
Sign InStart 14-Day Trial
Start TrialStart 14-Day Trial

Product updates, no noise.

New features and the occasional sales tip. Unsubscribe anytime.

We'll send occasional product updates. Unsubscribe anytime. Privacy Policy

LaureoLaureo

CRM + Marketing + Automation + AI agents. One platform. Zero grunt work.

Product

Features

  • Sales & CRM
  • Marketing & Communication
  • Deals & Revenue
  • Customer Support
  • Automation & Insights
  • AI Agents
  • Integrations

Tools

  • Smart Inbox
  • Follow-up Sequences
  • Cold Outreach
  • Team Chat
  • Quotes & Invoices
  • Scheduling
  • Forms
  • Help Desk
  • Knowledge Base
  • Surveys

More

  • All features
  • Browse integrations
  • Pricing
  • Compare
  • Migrate

Solutions

For teams

  • Small Business
  • Startups
  • Sales Teams
  • Agencies
  • Consultants

By industry

  • Professional Services
  • Real Estate
  • Manufacturing
  • SaaS & Tech
  • Recruiting
  • See all solutions

Company

  • About
  • Contact
  • Partners
  • Security
  • Changelog

Resources

  • All resources
  • Blog
  • Help Center
  • Glossary
  • FAQ

Legal

  • Privacy
  • Terms
  • Acceptable Use

All third-party product names, logos, and brands mentioned on this site are the property of their respective owners, are used for identification and comparison only, and do not imply any affiliation with or endorsement of Laureo.

© 2026 Laureo. All rights reserved.

·

Help Center

Docs

Everything you need to know about using Laureo

Help Center

Overview
Help CenterFeedbackResponses & Analytics

Responses & Analytics

View survey responses and analyze feedback

Responses live in Service → Feedback
Survey responses and analytics are part of the Feedback section of the Service hub. Responses also appear directly on the person and company records they came from.

Viewing Individual Responses

See exactly what each respondent submitted.

Open a survey and navigate to the Responses tab to see all individual submissions. Each response shows the respondent's answers to every question along with the submission timestamp. Click on any response to view it in full detail.

Response Details

  • Respondent — The contact who submitted the response (if linked to a CRM contact).
  • Submitted At — The date and time the response was received.
  • Answers — The respondent's answer to each question in the survey.

Response Analytics

Analyze aggregate data across all responses.

The Analytics tab provides an aggregate view of all survey responses, helping you identify trends and patterns in your feedback data.

Analytics Features

  • Scorecards— NPS, CSAT, and CES scores computed for you, so you do not have to crunch the numbers by hand.
  • Verbatim themes— Common themes pulled automatically from open-text answers, so you can read the signal in hundreds of comments at a glance.
  • Charts & trends— Visual breakdowns of selection and rating questions, plus response trends over time and segmentation, making it easy to spot patterns.
  • Response Rate— See how many people have responded out of the total number who received the survey. Track completion rates over time.

Exporting Survey Data

Download response data for external analysis.

Export all survey responses to a CSV file for further analysis in spreadsheet software or business intelligence tools. The export includes all questions as column headers and each response as a row, along with the respondent information and submission timestamp.

Export before closing
Consider exporting your survey data before closing the survey. While data is preserved after closing, having a local copy ensures you can perform offline analysis or share results with stakeholders who do not have CRM access.

Response Rates

Understand how well your surveys are performing.

The response rate shows the percentage of survey recipients who have completed the survey. Monitor response rates to gauge engagement and determine if follow-up reminders are needed. Low response rates may indicate that the survey is too long, the timing was off, or the audience was not well-targeted.

Filtering by Date Range

Focus on responses from a specific time period.

Use the date range filter to view responses from a specific period. This is helpful for tracking sentiment changes over time or analyzing responses received during a particular campaign or event. Select a start and end date to filter both the individual responses list and the aggregate analytics.

Related Articles

Feedback & CSAT Programs— Run CSAT, NPS, and CES surveys and close the loop on detractorsFeedback List— Create and manage customer surveysExporting Data— Export response data from the CRM
Previous
Feedback List
Next
Sales Leaderboard