CRM Glossary
What is Upsell?
A sales technique where you offer a customer a more expensive product, premium tier, or add-on feature to increase the total deal value. Upselling is most effective when the additional offering solves a real need.
Related terms
- Touchpoint
- Any interaction between a prospect or customer and your business, including emails, calls, meetings, website visits, and social media engagement. Tracking touchpoints provides...
- Webhook
- An automated HTTP callback triggered when a specific event occurs in your CRM (e.g., deal closed, contact created). Webhooks push real-time data to external systems without...
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