A better alternative than Freshsales

Yes. Laureo imports contacts, companies, deals, and activities from a Freshsales CSV with field mapping, and merges its separate leads, contacts, and accounts modules into one record. Most migrations finish in under an hour.

No. Freshsales bundles its own Freshcaller dialer, which is a real reason to pick it if your team calls heavily. On Laureo, phone and SMS are a paid add-on.

The shapes are different. Freshsales spreads sales, support, marketing, and AI across four Freshworks products, each on its own bill, and its $9, $39, and $59 tiers are all annual-billed, with monthly running higher. Laureo bundles the same stack into one plan with AI included, so a team that needs the full stack buys one subscription instead of stitching several together.

No. AI is built into every paid plan with monthly AI credits, no per-action fees, and no separate AI license. You get six built-in agents, with Ticket Triage on Ultra, plus a co-pilot that acts on your records through an approval queue. Freshsales charges per seat for Freddy Copilot and meters its autonomous Agent at $49 per 100 sessions on top of the CRM seat.

Freshsales runs sales sequences in the CRM, but broadcast marketing with segmentation and A/B testing needs the separate Freshmarketer product. Laureo ships both campaigns and sequences on one plan.

Yes, on Ultra. Laureo adds a dedicated cold-outreach engine with separate sending mailboxes, a managed ramp, and per-mailbox pacing and send caps, so campaigns protect your domain, and replies land back in your inbox under a Cold filter. Freshsales sends sequences off your everyday mailbox with no dedicated cold-sending infrastructure.

Laureo is an AI-first CRM that cuts manual data entry. Email syncs both ways, calendar events sync on their own, and meeting notes attach to the right record, so there is almost nothing to log. On top of that, six built-in agents work in the background to route new form leads, follow up on quiet deals and opened quotes, catch duplicate companies, turn client email into CRM work, and, on Ultra, sort new support tickets; the five on the Agents page ask before they change anything. It all comes with the CRM, email campaigns, automation, and invoicing in one plan from $83.33/mo billed annually, with Ticket Triage on Ultra.

Pro starts at $83.33/mo billed annually ($99.99 month-to-month) for one user. Business is $166.66/mo billed annually for two users, and Ultra is $249.99/mo billed annually for advanced needs. Business and higher include the full toolset apart from the Ultra-only support AI agents; Pro covers the everyday CRM workflow, with seven of the more advanced tools (support, knowledge base, surveys, team chat, goals, deal rooms, and multi-step follow-up sequences) reserved for Business+. Cold Outreach, the dedicated cold-outbound module with its own sending mailboxes and managed ramp, and the autonomous AI resolution agent are exclusive to Ultra, and the embeddable AI Customer Support Agent is a paid add-on available on Ultra. Every plan includes five of the six built-in agents (Ticket Triage comes with Ultra) and monthly AI credits. No per-contact email billing and no per-conversation AI fees.

Yes. Every plan comes with a 14-day trial with full access to every feature, including the AI agents, email campaigns, support tickets, and invoicing.

Yes. Laureo imports from a CSV with smart field mapping for contacts, companies, deals, and activities, with presets for 25+ common CRMs. Most migrations finish in under an hour, and there are step-by-step guides for HubSpot, Salesforce, and Pipedrive.

Laureo is built for teams of 1 to 50. Pro fits freelancers and solo operators, while Business and Ultra add seats, shared pipelines, role-based permissions, and team chat as you grow.

Yes. Laureo syncs email both ways with Gmail and Outlook, so messages log to the right contact and deal automatically. Calendar events and meeting notes sync too, with no manual entry.