A better alternative than Capsule CRM

Yes. Laureo imports contacts, companies, opportunities, and activities from a Capsule CSV with smart field mapping, and most migrations finish in under an hour. Capsule links a person to one organization; Laureo keeps one record for a contact who works across several companies.

No. Capsule has a permanent free plan for two users and 250 contacts, a real reason to start there. Laureo runs a 14-day trial with full access to every feature, including the AI agents and approval-queue co-pilot.

No. Capsule is a CRM with projects. Marketing and sequences live in its separate Transpond product from $11 a month, and there is no native ticketing, knowledge base, survey, scheduler, quoting, or invoicing. Laureo is an all-in-one platform that runs your whole sales process and operations, so pipeline, marketing, support, billing, scheduling, and operations all come in the one plan.

Yes. Capsule AI drafts emails, summarizes threads, and builds a starter pipeline when you prompt it, with assist caps per plan and no autonomous agents. Laureo includes six built-in agents (Ticket Triage on Ultra) that work in the background, starting on their own when the work shows up, and a co-pilot that acts on your records through an approval queue, plus monthly AI credits with no per-action fees, so costs stay predictable.

Laureo is an AI-first CRM that cuts manual data entry. Email syncs both ways, calendar events sync on their own, and meeting notes attach to the right record, so there is almost nothing to log. On top of that, six built-in agents work in the background to route new form leads, follow up on quiet deals and opened quotes, catch duplicate companies, turn client email into CRM work, and, on Ultra, sort new support tickets; the five on the Agents page ask before they change anything. It all comes with the CRM, email campaigns, automation, and invoicing in one plan from $83.33/mo billed annually, with Ticket Triage on Ultra.

Pro starts at $83.33/mo billed annually ($99.99 month-to-month) for one user. Business is $166.66/mo billed annually for two users, and Ultra is $249.99/mo billed annually for advanced needs. Business and higher include the full toolset apart from the Ultra-only support AI agents; Pro covers the everyday CRM workflow, with seven of the more advanced tools (support, knowledge base, surveys, team chat, goals, deal rooms, and multi-step follow-up sequences) reserved for Business+. Cold Outreach, the dedicated cold-outbound module with its own sending mailboxes and managed ramp, and the autonomous AI resolution agent are exclusive to Ultra, and the embeddable AI Customer Support Agent is a paid add-on available on Ultra. Every plan includes five of the six built-in agents (Ticket Triage comes with Ultra) and monthly AI credits. No per-contact email billing and no per-conversation AI fees.

Yes. Every plan comes with a 14-day trial with full access to every feature, including the AI agents, email campaigns, support tickets, and invoicing.

Yes. Laureo imports from a CSV with smart field mapping for contacts, companies, deals, and activities, with presets for 25+ common CRMs. Most migrations finish in under an hour, and there are step-by-step guides for HubSpot, Salesforce, and Pipedrive.

Laureo is built for teams of 1 to 50. Pro fits freelancers and solo operators, while Business and Ultra add seats, shared pipelines, role-based permissions, and team chat as you grow.

Yes. Laureo syncs email both ways with Gmail and Outlook, so messages log to the right contact and deal automatically. Calendar events and meeting notes sync too, with no manual entry.