Create, edit, and publish knowledge base articles
Fields available when creating or editing a knowledge base article.
| Field | Description |
|---|---|
| Title* | The headline of the article. Displayed on the article card and at the top of the full article view. |
| Category | The category the article belongs to. Select from existing categories or create a new one. |
| Content | The main body of the article. Supports Markdown formatting for rich content. |
| Status | The workflow state of the article: Draft, Under review, Needs revision, Approved, Published, or Archived. |
| Tags | Keywords or labels to help with search and organization. You can add multiple tags per article. |
Write rich content using Markdown syntax.
The article content editor supports Markdown formatting, allowing you to create well-structured articles with rich content. The following formatting options are available:
Move articles through the publication lifecycle.
Articles follow a structured workflow from creation to publication:
Track how your articles are being used.
Each published article tracks engagement metrics to help you understand what content is most valuable to your team:
Organize articles into categories for easy navigation.
Categories provide the primary organizational structure for your knowledge base. You can create, rename, and delete categories from the category sidebar. When you delete a category, articles within it are moved to an “Uncategorized” state rather than being deleted.
Find articles quickly by title or content.
The search bar at the top of the Knowledge Base page searches across article titles and content. Results update in real time as you type. You can combine search with category filtering to narrow results further.